Last updated: August 1, 2026
This Refund Policy applies to all purchases from time2translate.com. Refund eligibility depends on where in the project lifecycle a cancellation occurs.
If you cancel before returning the project intake form after payment, you are eligible for a full refund minus a $35.00 administrative fee. To cancel, email hello@time2translate.com with your order reference. Refunds processed within 5 business days.
If you cancel after returning the completed intake form but before active translation has begun, you are eligible for a 75% refund. The remaining 25% covers intake review, scope confirmation, and specialist sourcing.
Once a specialist has been assigned and active work has started, a 50% refund is available. If translation is more than 75% complete at the time of cancellation, no refund is available.
No refund is available after the completed translation has been delivered. Your included revision rounds remain available within the revision window to address accuracy concerns. If the delivered translation materially fails to reflect the source document, contact us within 7 days of delivery and we will correct it at no charge.
Consultation sessions cancelled with less than 12 hours notice are non-refundable. Cancellations with more than 12 hours notice receive a full credit applicable to a rescheduled session within 60 days.
If actual word count significantly exceeds your package capacity, we provide an adjusted quote before beginning. If you decline, you may cancel for a full refund of the original payment.
If no intake form is returned within 14 days of payment, we will contact you. If no response within 7 more days, the order may be cancelled with a refund minus the $35.00 administrative fee.
Email hello@time2translate.com with your order reference. We acknowledge within 2 business days and process approved refunds within 5 business days via the original Stripe payment method.
hello@time2translate.com | (847) 882-1300 | Mon -- Fri, 9am -- 5pm Central Time