Localizing a 12,000-String Field Service App for European Rollout
Fieldreach Inc. was rolling out their field service management app across four European markets simultaneously. Their localization file had 12,000 strings including technical abbreviations, unit labels, status codes, and conditional UI messages. Two previous attempts using general translation agencies had produced German versions that confused their German QA team, specifically around technical workflow terminology and the handling of variable placeholders in string templates.
We assigned separate translators for each language pair, each with software localization experience and familiarity with field service or industrial workflow terminology. A pre-translation glossary covering 340 technical terms was built and locked before translation began. Placeholder integrity (variables like {user_name}, {field_count}) was checked automatically against the source file during QA.
All four language versions passed internal QA in Germany, France, Poland, and Turkey on first submission. Fieldreach has since used us for three additional update batches totaling over 8,000 strings.
API Documentation and Help Center for APAC and LATAM Expansion
Syncore Analytics was entering the Japanese, Korean, and Spanish-speaking markets. Their help center contained 180,000 words across API documentation, integration guides, and tutorial content. The technical depth of the content -- OAuth flows, webhook configurations, SQL query examples, and REST endpoint descriptions -- required translators who could accurately explain technical processes, not just convert vocabulary.
We assigned technical documentation specialists for each language pair with verified experience in API documentation and SaaS help center content. Translation memory was established across all three language pairs to ensure consistent rendering of Syncore-specific terminology throughout the help center. A weekly batch delivery schedule allowed their engineering team to review and approve as translation progressed.
Syncore received their complete help center in all three languages over an eight-week delivery schedule. Japanese enterprise sales closed three new accounts in the first quarter following localization. LATAM monthly trials increased 44% within 60 days.